FAQs

1. What is SoSelected? SoSelected is your go-to online store for curated and high-quality products. We specialize in offering a diverse range of items, ensuring that you find exactly what you're looking for, whether it's fashion, home decor, electronics, or beauty products.

2. How can I contact SoSelected? You can reach us via email at contact@soselected.com. Our customer service team is available to assist you with any inquiries or issues you may have.

3. What payment methods do you accept? We accept a variety of payment methods including Visa, MasterCard, American Express, Discover, and PayPal. All transactions are secure and encrypted.

4. How can I track my order? Once your order has been shipped, you will receive an email with a tracking number. You can use this tracking number on our website to check the status of your delivery.

5. What is your return policy? We offer a 30-day return policy. If you are not completely satisfied with your purchase, you can return it within 30 days of receipt for a full refund or exchange. The items must be unused and in their original packaging. Please visit our Return Policy page for more details.

6. How long does shipping take? Shipping times vary based on your location and the shipping method selected. Typically, orders are processed within 1-3 business days and standard shipping takes 1-2 WEEK. International shipping may take longer. Please refer to our Shipping Policy page for more information.

7. Do you offer international shipping? Yes, we offer international shipping to many countries. Shipping fees and delivery times vary based on the destination. Please check our Shipping Policy page for a list of countries we ship to and additional details.

8. Can I change or cancel my order? If you need to change or cancel your order, please contact us immediately at contact@soselected.com. We will do our best to accommodate your request, but please note that if your order has already been processed or shipped, we may not be able to make changes.

9. How do I use a discount code? During checkout, you can enter your discount code in the designated field and click "Apply." The discount will be applied to your order total. Please note that only one discount code can be used per order.

10. Do you offer gift cards? Yes, we offer digital gift cards that can be purchased on our website. These make great gifts and can be used toward any purchase on SoSelected.

11. Are your products sustainable? We are committed to offering sustainable and ethically sourced products. Many of our items are eco-friendly and made from sustainable materials. You can find more information on the product pages.

12. How do I create an account? Creating an account is easy. Click on the "Sign Up" button at the top of our website, enter your details, and you’re all set. Having an account allows you to track your orders, save your preferences, and speed up the checkout process.

13. What should I do if I receive a defective item? If you receive a defective or damaged item, please contact us immediately at contact@soselected.com with your order number and a photo of the defect. We will arrange for a replacement or refund as quickly as possible.

14. How can I stay updated on new products and promotions? You can stay updated by subscribing to our newsletter at the bottom of our homepage. Follow us on social media for the latest news, product releases, and exclusive promotions.